Troubleshooting
Find the problem type first, then follow a clean troubleshooting path.
Troubleshooting
Choose the problem type first, then narrow the cause step by step.
Start from the symptom you can see right now. Pick the closest problem category, run the first checks, and verify the fix before you leave.
SB 2 problems
Startup and Boot Problems that stop the system from starting normally.
- Computer Does Not Find a Boot Device
- Screen Stays Black After Power On
NET 3 problems
Internet and Network Problems with DNS, connectivity, remote access, and reachability.
- Cannot Reach a Remote Host
- DNS Works by IP but Not by Name
FS 5 problems
Files and Storage Problems with files, disks, folders, paths, and storage access.
- Access Denied on a File or Folder
- Automation Produces the Wrong File Output
USR 3 problems
Users and Permissions Problems with users, groups, ownership, and access control.
- Cannot Sign In to a User Account
- Script Fails with Permission Denied
PERF 2 problems
Performance and Memory Problems with slowness, lag, CPU pressure, memory pressure, and runaway processes.
- A Process Will Not Stop Cleanly
- The System Feels Slow
APP 5 problems
Apps and Packages Problems with services, applications, install state, and package behavior.
- Application Opens Then Closes
- Package Install Fails
DEV 1 problems
Devices and Printing Problems with hardware devices, drivers, peripherals, and printing.
- Keyboard or Mouse Stops Working
RCV 3 problems
Updates and Recovery Problems with updates, rollback, recovery, restore, and system repair.
- Backup or Restore Job Fails
- System Update Will Not Complete